They’re in the money ...business

In control of her future

Name:
Jo Lewis
Age:
23
Job title:
Premium Manager
Employer:
NatWest
Education:
A levels

“I’d never imagined working in a bank, but CareersWales thought my strengths were well suited to the job, so I gave it a try.

“In the four years that I’ve worked for NatWest I’ve been on numerous training courses – the bank really supports your needs and encourages you to fulfil your potential, allowing you to progress at the rate you want.

“Premium manager is my fourth position here. It gives me the opportunity to build strong working relationships with customers and to use my initiative. It’s a proactive role so you need to be confident, out-going and enthusiastic.

“I can see my long-term future with the bank. I enjoy the team atmosphere and the sense of support – and the salary and benefits are all very good too.”

Best bits...

“ With four roles in four years, I like the way the bank encourages and supports your career development.”

Worst bits...

“The job involves a few late appointments, but there’s nothing I really dislike.”

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Moving on up

Name:
Lawrence Mackay
Age:
27
Job title:
Savings Department Manager
Employer:
Principality Building Society
Route in:
After school temporarily worked as a labourer/gardener, then moved to Principality as a mortgage clerk, developing his career with them.

“I’d done some work experience at Principality while I was at school, so knew the company. After attending an open day, I decided that I’d like to work for them again. Since joining nine years ago as a mortgages clerk, I’ve felt supported in my wish to progress my career here. I’ve attended various courses, both in-house and external, to give me the skills I’ve needed to handle the additional responsibilities. I now run a team of nine people and have an input into savings account product development.

“The move into a building society was definitely the right decision for me, with its strong emphasis on customer services and its many diverse opportunities for career progression. I imagine myself here for many years to come.”

Best bits...

“I like the direct interaction with customers, turning a potentially difficult situation into a chance for us to show our commitment to resolving their concerns, and ultimately, reinforcing customer loyalty to us.”

Worst bits...

“There are no worst bits!”

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And there’s more...

Banks and building societies today have many fingers in lots of pies. They operate at a local level, nationally and in most instances on a global scale, which provides a vast array of opportunities. They are experimenting with new ways to meet customers’ banking needs, including smart cards and interactive television banking. Armed with these different avenues, it’s possible to take your career in any direction.

For more information about these financial jobs and others visit:

Invest in your future.

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